Terms of Service

ChatNest provides a cloud-based artificial intelligence platform that enables customers to build, train, and deploy AI-powered support agents for their businesses ("Service"). The Service includes access to our web application, APIs, documentation, and related tools.

Ownership of Content. You retain all rights to the content, data, and materials you upload to or create using the Service ("User Content"). Appmetric Software Private Limited does not claim ownership of your User Content. However, by using the Service, you grant us a limited, non-exclusive license to process, store, and display your User Content solely as necessary to provide the Service to you.

Intellectual Property. The Service, including all software, algorithms, designs, documentation, the ChatNest brand, and other materials created by Appmetric Software Private Limited, remains the exclusive property of the Company. Your subscription grants you a limited right to access and use the Service, not ownership of any underlying technology or intellectual property.

Account Responsibility. You are responsible for maintaining the security of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

You agree not to:

• Reverse engineer, decompile, or disassemble any part of the Service
• Use the Service to develop a competing product or service
• Resell, sublicense, or commercially exploit the Service without authorization
• Use the Service for any illegal, harmful, or fraudulent activities
• Upload or transmit malware, viruses, or other malicious code
• Attempt to gain unauthorized access to the Service or its systems
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to harass, abuse, or harm others
• Violate any applicable laws, regulations, or third-party rights

We reserve the right to suspend or terminate your access to the Service if we reasonably believe you have violated these Terms or engaged in conduct that may harm the Company, other users, or third parties.

The Service may integrate with or allow you to connect to third-party services, applications, or websites ("Third-Party Services"). Your use of Third-Party Services is subject to separate terms and conditions between you and the third-party provider.

We do not control, endorse, or assume responsibility for any Third-Party Services. We are not liable for any damages, losses, or issues arising from your use of Third-Party Services. You acknowledge that your use of Third-Party Services is at your own risk.

Subscription Fees. Access to certain features of the Service requires a paid subscription. Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan. Payments are processed through Paddle, our authorized payment processor.

Payment. You agree to provide accurate and complete payment information. By subscribing to a paid plan, you authorize us to charge your payment method for all applicable fees through our payment processor.

Consumer Cancellation Rights. If you are a consumer, you have the right to cancel your subscription within 14 days from the date of purchase without giving any reason. To exercise this right, you must inform us of your decision to cancel before the expiration of the 14-day period. We will process your refund without undue delay, and no later than 14 days after receiving your cancellation request, using the same payment method used for the original transaction.

Exceptions to Refunds. Your right to cancel does not apply in the following circumstances:

• Digital content that you have already started to download, stream, or otherwise access
• Services that you have already used or benefited from
• Automatic subscription renewals (cancellation rights apply only to the initial subscription)
• Refund requests received more than 60 days after the date of the transaction
• Payments made via wire transfer

No Refunds for Unused Periods. There are no refunds for unused portions of subscription periods. If you cancel your subscription, you will retain access to the Service until the end of your current billing period.

Refund Discretion. Refunds outside the 14-day cancellation period are provided at our sole discretion on a case-by-case basis. We reserve the right to refuse refund requests if we find evidence of fraud, refund abuse, or other manipulative behavior.

Price Changes. We may modify subscription fees at any time. We will provide you with reasonable notice of any price changes. If you do not agree to the new fees, you may cancel your subscription before the next billing cycle.

Billing Disputes. If you believe there is an error in your billing, you must contact us within 60 days of the charge. Failure to notify us within this period constitutes acceptance of the charge.

Term. These Terms remain in effect until terminated by either party. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

Termination by You. You may cancel your subscription at any time through your account settings or by contacting us. Cancellation will take effect at the end of your current billing period. You will retain access to the Service until that date.

Termination by Us. We may terminate or suspend your access to the Service immediately, without prior notice, if you breach these Terms. For other reasons, we will provide 30 days' notice before termination.

Effect of Termination. Upon termination, your right to use the Service will immediately cease. We may delete your User Content and account data within 30 days of termination. You may request an export of your data before termination.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, APPMETRIC SOFTWARE PRIVATE LIMITED DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or secure. We do not guarantee any specific results from using the Service. AI-generated responses may not always be accurate, complete, or appropriate for your specific use case.

You are solely responsible for evaluating the suitability of the Service for your needs and for any decisions or actions taken based on AI-generated content.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, APPMETRIC SOFTWARE PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Confidential Information. Each party may have access to confidential information of the other party. "Confidential Information" includes any non-public information disclosed by one party to the other that is designated as confidential or should reasonably be understood to be confidential.

Protection. Each party agrees to protect the other's Confidential Information using the same degree of care it uses to protect its own confidential information, but no less than reasonable care. Neither party will disclose the other's Confidential Information to third parties except as necessary to provide or use the Service.

Exceptions. Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed without use of Confidential Information; or (d) is required to be disclosed by law.

Your Data. You retain ownership of all User Content you upload to the Service. We process your data only as necessary to provide the Service and as described in our Privacy Policy.

Data Processing. By using the Service, you grant us a non-exclusive license to process, store, and use your User Content solely for the purpose of providing and improving the Service. We will not sell your data to third parties.

Aggregated Data. We may collect and use aggregated, anonymized data derived from your use of the Service for analytics, research, and service improvement purposes. Such data will not identify you or any individual.

Privacy Policy. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Modifications. We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on our website or by email. Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

Governing Law. These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka, India.

Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Entire Agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Appmetric Software Private Limited regarding the Service and supersede all prior agreements and understandings.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

Force Majeure. We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, or internet outages.

If you have any questions about these Terms of Service, please contact us at: