Privacy Policy

Account Information. When you create an account, we collect your name, email address, and password. If you sign up using a third-party service (such as Google), we receive basic profile information from that service.

Billing Information. If you subscribe to a paid plan, we collect payment information such as credit card details and billing address. Payment processing is handled by secure third-party providers; we do not store complete credit card numbers.

User Content. We collect the content you upload to train your AI agents, including documents, website URLs, and text data. We also collect the conversations between your AI agents and your end users.

Usage Information. We automatically collect information about how you use the Service, including your IP address, browser type, device information, pages visited, features used, and the date and time of your activities.

Communications. When you contact us for support or other inquiries, we collect the information you provide in those communications.

We use the information we collect to:

• Provide, maintain, and improve the ChatNest platform
• Process your transactions and send related information
• Train and operate your AI agents based on your uploaded content
• Respond to your comments, questions, and support requests
• Send you technical notices, updates, security alerts, and administrative messages
• Monitor and analyze trends, usage, and activities to improve user experience
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve the Service based on your preferences
• Comply with legal obligations and enforce our terms and policies

We do not sell your personal information. We only share your information in the following circumstances:

• Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, data hosting, and customer support. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of ChatNest, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share information with your consent or at your direction.

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Cookies are small data files stored on your device that help us improve your experience.

Types of Cookies We Use:

• Essential Cookies: Required for the Service to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website and identify areas for improvement.
• Preference Cookies: Remember your settings and preferences to provide a personalized experience.

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and monitoring
• Employee training on data protection practices
• Secure cloud infrastructure with reputable providers

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining appropriate safeguards.

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

Conversation data between your AI agents and end users is retained according to your account settings. You can configure retention periods or delete conversation history at any time.

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Objection: Object to the processing of your personal information in certain circumstances.
• Withdrawal of Consent: Withdraw your consent to processing where consent is the legal basis.

To exercise these rights, please contact us at privacy@chatnest.io. We will respond to your request within 30 days.

ChatNest is based in the United States, and your information may be processed and stored in the United States or other countries where our service providers operate.

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we ensure that transfers of personal data are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.

If you are located in the European Economic Area (EEA), the General Data Protection Regulation (GDPR) provides you with additional rights. Under the GDPR:

• We process your data based on lawful grounds such as consent, contract performance, or legitimate interests
• You have the right to lodge a complaint with your local data protection authority
• We will notify you of data breaches that may affect your rights within 72 hours
• You can request restriction of processing in certain circumstances

For GDPR-related inquiries, please contact our Data Protection Officer at privacy@chatnest.io.

Your Data is Not Used to Train General AI Models. The content you upload and conversations generated through your AI agents are used solely to provide and improve your specific AI agents. We do not use your data to train generalized AI or machine learning models that would benefit other customers.

We may use aggregated, anonymized data for analytics and to improve the overall Service, but such data cannot be used to identify you or your end users.

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

If you believe we have collected information from a child under 16, please contact us immediately at privacy@chatnest.io.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated policy.

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days.